Scribe Privacy Policy

Effective Date: May 25, 2018

Scribe On Demand (“Scribe”) knows that you care about how your Personal Data is used and shared. We take your privacy seriously, and protecting your private information is our priority.

Please read the following to learn more about our Privacy Policy.

This Privacy Policy also tells you about your rights and choices with respect to your Personal Data and how you can reach us to update your contact information or get answers to questions you may have about our privacy practices.

By using or accessing our website or services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that Scribe will collect, use, and share your information in the following ways.

What This Policy Covers

This Privacy Policy covers Scribe’s treatment of personally identifiable information (“Personal Data”) that we gather when you access or use our website and services. Scribe gathers various types of Personal Data from users of Scribe, as explained in more detail below, and Scribe uses this Personal Data internally in connection with services, including to personalize, provide, and improve your use of Scribe and your experience of services, to allow you to set up a user account and profile, to contact you and allow other users to contact you, to fulfill your requests for certain products and services, and to analyze how you use services. In certain cases, Scribe may also share some Personal Data with third parties, but only as described below.

Scribe does not knowingly collect or solicit Personal Data from anyone under the age of 18. If you are under 18, please do not attempt to register for services or send any Personal Data about yourself to Scribe. If Scribe shall learn that it has collected Personal Data from a child under age 18, Scribe will delete that information as quickly as possible. If you believe that a child under 18 may have provided Scribe Personal Data, please contact Scribe at info@scribe.com.

Updates to This Policy

Scribe is constantly trying to improve its services, so it may need to change this Privacy Policy from time to time as well, but Scribe will alert you to changes by placing a notice on the website, by sending you an email, and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from Scribe (or you haven’t provided Scribe with your email address), those legal notices will still govern your use of services, and you are still responsible for reading and understanding them. If you use services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes. Use of information Scribe collects now is subject to the Privacy Policy in effect at the time such information is collected.

Personal Data

Personal Data is all information that directly or indirectly (i.e., together with other information) may identify an individual. This means that a wide range of data, such as names, contact details, IP addresses, and behavior and choices made online can be Personal Data.

Data processing is any operation or set of operations performed upon Personal Data, regardless of whether by automatic means, such as collection, recording, organization, storage, adaptation, alteration, blocking, erasure, or destruction of Personal Data.

Personal Data That We May Collect

We obtain Personal Data relating to you from various sources described below. Where applicable, we indicate whether and why you must provide us with your Personal Data as well as the consequences of failing to do so. If you do not provide Personal Data when requested, you may not be able to benefit from our service if that information is necessary to provide you with the service or if we are legally required to collect it.

Personal Data Provided by You

If you desire to have access to certain restricted sections of the site or request to receive marketing materials, you may be required to become a registered user and to submit the following types of Personal Data to Scribe: your name, email address, phone number, full username, password, city, and time zone.

We may collect information through your communications with our customer support team or other communications that you may send us and their contents.

Personal Data Automatically Obtained From Your Interactions With the Service

When you use our service, our servers automatically record information that your browser sends whenever you visit a website. This data may include information such as your IP address, browser type, the domain from which you are visiting, the webpages you visit, the search terms you use, and any advertisements you click on.

Like many websites, we also use cookie technology to collect additional website usage data and to improve the site and our service. A cookie is a small data file that we transfer to your computer’s hard disk. A session cookie enables certain features of the site and our service and is deleted from your computer when you disconnect from or leave the site. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser help file directions. Most internet browsers automatically accept cookies. Scribe may use both session cookies and persistent cookies to better understand how you interact with the site and our service, to monitor aggregate usage by our users and web traffic routing on the site, and to improve the site and our service.

We may also automatically record certain information from your device by using various types of technology, including clear gifs or web beacons. This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the webpages or sites that you visit just before or just after you use the service, the pages or other content you view or otherwise interact with on the service, and the dates and times that you visit, access, or use the service. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message, to the extent permitted under applicable law.

You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Please note that if you delete or choose not to accept cookies from the service, you may not be able to use the features of the service to their fullest potential.

Notice Concerning Do Not Track

There is no uniform or consistent standard or definition for responding to, processing, or communicating Do Not Track signals. At this time, the services do not function differently based on a user’s Do Not Track signal. For more information on Do Not Track signals, see All About Do Not Track.

Links to Other Websites

Our site contains links to other websites. The fact that we link to a website is not an endorsement, authorization, or representation of our affiliation with that third party. We do not exercise control over third-party websites. These other websites may place their own cookies or other files on your computer, collect data, or solicit Personal Data from you. Other sites follow different rules regarding the use or disclosure of the Personal Data you submit to them. We are not responsible for the content, privacy and security practices, and policies of third-party sites or services to which links or access are provided through the service. We encourage you to read the privacy policies or statements of the other websites that you visit.

Third-Party Web Beacons and Third-Party Buttons

We may display third-party content, including third-party advertising. Third-party content may use cookies, web beacons, or other mechanisms for obtaining data in connection with your viewing of the third-party content. Additionally, we may implement third-party buttons, such as Facebook “share” buttons, that may function as web beacons even when you do not interact with the button. Information collected through third-party web beacons and buttons is collected directly by these third parties, not by Scribe. Please consult such third party’s data collection, use, and disclosure policies for more information.

How We May Use Your Personal Data

We may use the Personal Data we obtain about you to:

  • create and manage your account, provide our services, process payments, and respond to your inquiries;
  • manage account authentication, such as two-factor authentication;
  • communicate with you to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance, including by periodically emailing you service-related announcements;
  • tailor our services (e.g., we may use cookies and similar technologies to remember your preferences);
  • publish your content, comments, or messages on social media platforms;
  • provide tailored advertising for Scribe services via Google AdWords;
  • aggregate your Personal Data for analytical purposes;
  • provide customer support;
  • operate, evaluate, and improve our business (including by developing new products and services; managing our communications; determining the effectiveness of our advertising; analyzing how the service is being accessed and used; tracking performance of the service; debugging the service; facilitating the use of our service);
  • send you marketing communications about products, services, offers, programs, and promotions of Scribe and affiliated companies;
  • ensure the security of our services;
  • manage our customer, service provider, and partner relationships;
  • enforce our agreements related to our services and our other legal rights; and
  • comply with applicable legal requirements, industry standards, and our policies.

If you are located in the European Economic Area, we may process your Personal Data for the above purposes when:

  • you have consented to the use of your Personal Data, For example, we may seek to obtain your consent for our uses of cookies or similar technologies or to send you marketing communications;
  • we need your Personal Data to provide you with services and products requested by you or to respond to your inquiries;
  • we have a legal obligation to use your Personal Data; or
  • we have a legitimate interest in using your Personal Data. In particular, we have a legitimate interest in using your Personal Data to ensure and improve the safety, security, and performance of our services and to anonymize Personal Data and carry out data analyses.

HOW WE SHARE YOUR PERSONAL DATA

We may disclose the Personal Data we collect about you as described below or otherwise disclosed to you at the time the data is collected, including with the following.

Service Providers

We engage certain trusted third parties to perform functions and provide services to us, including hosting and maintenance, error monitoring, debugging, performance monitoring, billing, customer relationships, database storage and management, and direct marketing campaigns. We may share your Personal Data with these third parties, but only to the extent necessary to perform these functions and provide such services. We also require these third parties to maintain the privacy and security of the Personal Data they process on our behalf.

Compliance with Laws and Law Enforcement

Scribe cooperates with government and law enforcement officials or private parties to enforce and comply with the law. To the extent permitted under applicable law, we may disclose any information about you to government or law enforcement officials or private parties as we believe is necessary or appropriate to investigate, respond to, and defend against claims, for legal process (including subpoenas), to protect the property and rights of Scribe or a third party, to protect Scribe against liability, for the safety of the public or any person, to prevent or stop any illegal, unethical, fraudulent, abusive, or legally actionable activity, to protect the security or integrity of the service and any equipment used to make the service available, or to comply with the law.

Business Transfers

Scribe may sell, transfer, or otherwise share some or all of its assets, including Personal Data, in connection with a merger, acquisition, reorganization, sale of assets, or similar transaction, or in the event of insolvency or bankruptcy.

You will have the opportunity to opt out of any such transfer if the new entity’s planned processing of your information differs materially from that set forth in this Privacy Policy.

Other Third Parties

We may share Personal Data with our affiliates and business partners to whom it is reasonably necessary or desirable for us to disclose your data for the purposes described in this policy. We may also make certain non-Personal Data available to third parties for various purposes, including for business or marketing purposes or to assist third parties in understanding our users’ interest, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and functionality available through the service.

How We Protect Your Personal Data

Scribe is very concerned about safeguarding the confidentiality of your Personal Data. We employ administrative and electronic measures designed to appropriately protect your Personal Data against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Data in our possession. Please be aware that no security measures are perfect or impenetrable. We cannot guarantee that information about you will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our administrative, physical, and electronic safeguards, subject to requirements under applicable law to ensure or warrant information security.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Data to you via email or conspicuous posting on our site in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system and any other disclosures that may be required under applicable law.

We also take measures to delete your Personal Data or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrollment with our products or services, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law, and the statute of limitations.

Data Transfers

Scribe is based in the United States. Personal Data that we collect may be transferred to and stored at any of our affiliates, partners, or service providers that may be inside or outside the European Economic Area (“EEA”) and Switzerland, including the United States. By submitting your Personal Data, you agree to such transfers.

Your Personal Data may be transferred to countries that do not have the same data protection laws as the country in which you initially provided the information. When we transfer or disclose your Personal Data to other countries, we will protect that information as described in this policy.

Your Rights Under Applicable Data Protection Legislation

In certain jurisdictions, you have the right to request access and receive information about the Personal Data we maintain about you; to update and correct inaccuracies in your Personal Data; to restrict or object to the processing of your Personal Data; to have the information blocked, anonymized, or deleted, as appropriate; or to exercise your right to data portability to transfer your Personal Data to another company. Those rights may be limited in some circumstances by local law requirements. In addition to the above-mentioned rights, you also have the right to lodge a complaint with a competent supervisory authority subject to applicable law.

Where required by law, we obtain your consent for the processing of certain Personal Data collected by cookies or similar technologies or used to send you direct marketing communications or when we carry out other processing activities for which consent may be required. If we rely on consent for the processing of your Personal Data, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.

To update your preferences, ask us to remove your information from our mailing lists, delete your account, or submit a request to exercise your rights under applicable law, please contact us at info@scribeondemand.com.

How to Contact Us

Scribe is responsible for the processing of your Personal Data. If you have any questions or comments regarding this Privacy Policy, or if you would like to exercise your rights to your Personal Data, you may contact us by emailing us at info@scribeondemand.com or by writing to us at 3201 Seminary Ave., Richmond, VA 23227.